Audio-Depot is a member of the BBB (Better Business Bureau), has earned the BBB Secure Site Seal, and is a PayPal Verified Business.
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Take advantage of FREE shipping! Most orders over $100 are shipped ground at our expense within the continental United States!
Audio-Depot ships most domestic packages via FedEx Ground or USPS unless otherwise instructed.
Most Canadian orders are shipped via USPS. Large items not shippable by USPS may require a Brokers License Number.
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International Orders (other than Canada):
PLEASE NOTE: Audio-Depot is temporarily unable to accept PayPal. This means that we cannot accept overseas orders at this time either. We hope to have this situation corrected in a few days.
We do not accept credit card orders from outside of the United States and Canada. We can accept payment by PayPal, but we can only ship to an authorized and confirmed PayPal address. We reserve the right to refuse orders that are unable to be shipped by Post.
Please note that the products we sell operate on standard United States 120 volt (110 to 125 volt) 60 Hz power, and may or may not have a 220 volt/50 Hz option. It is the buyer's responsibility to make sure that a product produced for the U.S. market will work in their country.
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Almost all orders are shipped the same day that they are ordered with a 2:00 pm CST cut-off for same-day shipments. Incorrect credit card information will delay your shipment. Most orders, especially smaller ones, are received by the customer within 3 business days.
For everyone's protection, we only ship to addresses approved by the card holder through their bank. Alternate shipping addresses can easily be added to your credit card without changing the billing address by calling the card-issuing bank's toll free number (found on the back of the card). Simply ask to add an 'alternate shipping address'. This simple security measure stops nearly 100% of the fraud that we encounter.
For your protection, please check for damage that may have occurred in transit before signing for any package.
Unlike many on-line companies, Audio-Depot DOES NOT ship open-box and/or B-stock and/or refurbished items as though the items were new! If we cracked the box for any reason, it is listed as such on our website.
Audio-Depot is celebrating 13 years of providing superior customer service and products to the DJ and Pro-Audio Communities. Thank you for your support!
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Audio-Depot is committed to reducing, re-using, and recycling. All orders are securely and professionally packed with re-used materials received from manufacturers. Examples of re-used packing materials may include cardboard, bubble wrap, or styrofoam that we have received from manufacturers. In addition we may use items that would have otherwise gone to the landfill, such as shrink-wrap that had been used to wrap pallets, plastic bags that were used by manufacturers to individually wrap products, etc.
Re-using is less efficient and less cost effective than throwing it all in the trash and buying new boxes and packing materials, but we are committed to doing our part for the environment! In our 13 years of serving the Pro-Audio Community, we have never once purchased packing or shipping supplies other than tape. Please pass it on by re-using or recycling the packing materials that you receive from us!
---------------------------------------------------------------------------------------------Return Instructions:
- Dead On Arrival (DOA) merchandise can usually be exchanged immediately (subject to stock on hand and limitations below).
- Goods for exchange must be returned with original packing materials. Please double box, just as we probably did when we sent the item to you.
- Call or email us at dj@audio-depot.com 888-251-2002 to obtain an RA# (Return Authorization number)
- Provide a detailed explanation of the defect.
- Remember to fully insure the packages you are sending.
- There is no charge for a direct exchange of DOA merchandise.
Packing Instructions:
- All goods must be packed with original packing
- Double box the item. If not already double boxed, place the original box in a bigger box and surround it with peanuts or other packing materials.
- Write the RA# on the outside of the outer (double) box ONLY
- Be sure to include all original accessories (lamps, cables, power supplies etc.)
- Items shipped with poor or no packing may be refused.
DOA merchandise will usually be replaced except in the following cases:
- Packaging or accessories are damaged or missing.
- Unit has been used, scratched or dented. We will repair or replace broken products at our discretion.
Returns for credit:
There is no charge for replacement due to defective or 'shipping damaged' merchandise; restocking fees only apply to items returned for credit or refund.
- A 20% restocking fee plus charges for missing accessories and damaged packaging/boxes costs may apply to items returned for credit or refund
- PLEASE NOTE: Items used in or at the mouth or ears, including microphones, headphones and in-ear monitors, are not returnable for health reasons (by law in some states). Parts (including parts not in the parts section and power supplies), special orders, phonograph cartridges and styli are generally not returnable.
- The actual cost of discounted shipping charges (and the actual cost of shipping charges that were free to you but paid by us) will be deducted from the return.
- Goods that are damaged, scratched, or otherwise not sellable as 'new--open box' are generally not returnable. Please double box the unit if necessary to avoid this situation!
All online returns should be addressed to Audio-Depot, 708 E Johnson St, Madison WI 53703. Please note that our 'brick and mortar' retail outlet store at the same address has a different returns policy for items purchased in the store.
Please let us know if you have a question or problem with how your order was handled. We pride ourselves on our top-rated customer service, and we make every effort to satisfy each and every customer. Please contact us with your concerns at dj@audio-depot.com or call us toll free at 888-251-2002 (608-251-2000).
